Police take up new tools, new tactics for people in crisis

A man has barricaded himself inside a home and is threatening to commit suicide.

He has physically assaulted his ex-girlfriend. She escaped, called 911 and told the dispatcher her ex-boyfriend was planning to swallow a bottle of pills to end it all.

For police arriving on-scene, it’s an emotionally charged and volatile situation — and officers are now learning it’s one where listening and empathy may go further than force.

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